Confidentiality & Non-disclosure
It is the policy of Crownox that users (i.e., employees, staff, affiliates, contractors, vendors, and any others who are permitted access to Crownox systems and/or Crownox information) are legally bound by confidentiality and non-disclosure agreements, and shall respect and preserve the privacy, confidentiality and security of confidential information (“CI”) which shall include: (1) individually identifiable client information in any format including but not limited to paper and electronic requests and billing records, (2) personnel information (e.g., disciplinary or other information about employees, vendors, contractors, or affiliates), (3) confidential business information of Crownox and/or third parties, including third-party software and licensed products or processes, or (4) other nonpublic information including information on operations, quality improvement, review, billing, reimbursement, administration, or research (such as utilization reports, survey results, and related presentations). CI may be created internally or received from other institutions and may be in any format including paper, verbal/oral communication, audio recordings or electronic format. Users understand and agree that any access, maintenance, use or disclosure of CI for legitimate job-related, need-to-know purposes, and that failure to comply and any breach of confidentiality, whether deliberate or unintentional, will result in legal disciplinary action and/or civil/criminal penalties.
Personal and Confidential Information
In connection with the Website offered by Crownox, we may collect and store information that you provide when submitting information through our website, including your name, email address, and phone number.
With your permission and as set forth in this Website, Crownox may use your personal information to facilitate the delivery of services to you by Crownox, including but not limited to providing your information to our employees, agents, participating providers, and/or affiliates who are all legally bound by confidentiality.
Crownox Risk Mitigation Solutions further reserves the right to disclose your personal information to the extent that it is required to do so by law in connection with any ongoing or prospective legal proceedings, and/or in order to establish, exercise, or defend its legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.
In connection to off-website service requests, signing of NDAs and service agreements with Crownox, all collected and stored information provided by clients, affiliates and providers submitted to Crownox, including but not limited to: names, personal/business addresses and contact information, voice records, travel information, itineraries, job details, and bank information, will be protected under confidentiality, and permitted users of such CI are legally bound by confidentiality.
The Children’s Online Privacy Protection Act (COPPA)
As for the collection of personal information pertaining to children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) allows parents to be in control. The Federal Trade Commission, United States' Consumer Protection Agency (CPA), enforces the COPPA Rule, which guide operators of websites and online services on what should be done in order to protect children's privacy and safety online. We do not market to children under the age of 13 years old.
CAN SPAM Act
The CAN-SPAM Act law sets rules for commercial email, establishing basic requirements for commercial messaging, gives recipients the right to have emails stopped from being sent to them as well as defines tough penalties for violations. When we collect your email address, it is used for:
- Sending emails regarding your requests for information about our products and services.
- Follow up correspondence (live chat, email or phone inquiries).
- Providing relevant information on subjects/topics you have expressed interest in.
In accordance with the EU General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR), our website allows you to refuse or to accept cookies, and/or to delete stored cookies. If you wish to disable or delete cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. Disabling or deleting cookies may interfere with the full functionality of this Website.
- Cookies help us keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
- It is also possible to have a trusted third-party service to track information on our behalf.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of any data sent over the internet. You are responsible for keeping all passwords confidential. Neither Crownox nor any of its representatives will ever ask you for your password.
As for email marketing, any email containing marketing related materials sent are in accordance with the GDPR and the PECR rules and regulations. You have the options to withdraw your consent by unsubscribing from our marketing mailing list or manage your preferences / the information we hold about you at any time. If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will remove you from ALL correspondences.